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Published · Updated · United States

CCPAHigh severityEnforcement action

California Attorney General fines Lyft $1.8 million over lack of in-app opt-out

Attorney General Rob Bonta secured a $1.8 million civil penalty against Lyft and ordered an in‑app opt‑out for California consumers.

1 source · 1 official · $1.8M penalty · California Attorney General's Office

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What happened

  • Lyft was found to sell or share personal information for targeted advertising without an in‑app mechanism for consumers to opt out.
  • The California Attorney General’s office concluded this violated the CCPA and the state’s Unfair Competition Law.

Why it matters

Ride‑share and other mobile‑app companies that monetize user data will need to embed a clear opt‑out feature directly in their apps, or risk similar enforcement actions.

Business impact

Implementing an in‑app opt‑out will require redesigning user interfaces, updating privacy notices, and allocating resources for compliance monitoring, increasing operational costs.

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What to check

  1. Add in‑app opt‑outHigh priority

    Integrate a visible opt‑out button within the Lyft app that lets users immediately refuse the sale of their personal information.

  2. Update privacy noticesMedium priority

    Revise in‑app privacy policy links to clearly explain the opt‑out process and the consumer’s rights under the CCPA.

  3. Train support staffMedium priority

    Ensure customer‑service teams understand the new opt‑out flow and can assist users who encounter issues.

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